pk11 Privacy Policy – How Your Personal Data Is Protected

When you create an account on pk11, we collect personal information that is necessary to verify your identity and provide you with a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required under Philippine regulations. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos accurately and securely. When you use our platform on your mobile device or browser, we automatically collect certain technical data including your IP address, device type, operating system, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and improve the overall performance of the pk11 platform. We do not collect any sensitive personal information beyond what is strictly necessary for account registration, identity verification, and the delivery of our gaming services. All information collected is stored securely and accessed only by authorised personnel who require it to perform their duties.

The personal information you provide to pk11 is used primarily to create and manage your account, process financial transactions, and deliver the gaming services you have requested. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are essential to the operation of your account and cannot be opted out of entirely. Your transaction history and gameplay data are used internally to monitor for responsible gaming indicators, detect potential problem gambling behaviour, and provide you with tools to manage your play safely. We may also use aggregated, anonymised data to analyse platform usage trends and improve the features and performance of pk11 for all Filipino players. pk11 does not sell, rent, or trade your personal information to third-party marketing companies or advertisers under any circumstances. Where we share data with trusted service providers — such as payment processors or identity verification partners — those parties are contractually bound to handle your information with the same level of care and confidentiality that we apply ourselves.

pk11 will only disclose your personal information to third parties in a limited set of circumstances that are necessary for the operation of our platform or required by law. We work with payment service providers and banking partners to process your deposits and withdrawals in Philippine pesos, and these partners receive only the minimum data required to complete each transaction securely. In cases where we are legally obligated to do so — for example, in response to a valid court order, a request from a Philippine government authority, or an investigation into suspected financial crime — we will comply with applicable disclosure requirements. We may also share information with our identity verification partners to confirm that you meet the minimum age requirement of 21 years and to comply with anti-money laundering obligations under Philippine law. Any third party that receives your data from pk11 is required to maintain appropriate technical and organisational security measures and is prohibited from using your information for any purpose other than the one for which it was shared. We do not transfer your personal data to parties located outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable law.

Protecting your personal information is a core responsibility that pk11 takes seriously at every level of our platform. We use industry-standard encryption protocols to secure data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Our servers are hosted in secure facilities with restricted physical and digital access, and all internal systems are protected by firewalls, intrusion detection tools, and regular security audits. Access to your personal data within pk11 is limited to staff members who have a legitimate operational need, and all such access is logged and monitored. In the unlikely event of a data breach that affects your personal information, pk11 will notify you and the relevant Philippine data protection authorities within the timeframes required by law, and we will take immediate steps to contain and remediate the incident. We strongly encourage you to use a strong, unique password for your pk11 account and to enable any additional security features available in your account settings, such as two-step verification, to further protect your information.

As a registered player on pk11 and a data subject under the Philippine Data Privacy Act of 2012, you have a number of important rights with respect to your personal information. You have the right to access a copy of the personal data we hold about you, and to request corrections if any of that information is inaccurate or out of date. You may also request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or regulatory reason for us to retain your information. If you believe that your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may exercise any of these rights by contacting the pk11 support team using the email address provided in the footer of this page, and we will respond to your request within the timeframe required by applicable law. Please note that some requests may be subject to identity verification before we can process them, to ensure that your data is not disclosed to an unauthorised person.

pk11 retains your personal information for as long as your account remains active and for a period thereafter as required by Philippine law, including obligations under anti-money laundering regulations and gaming licensing requirements. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with standard financial record-keeping requirements applicable in the Philippines. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request the deletion of your account before the end of the mandatory retention period, we will restrict the use of your data to compliance purposes only and will not use it for any other operational or marketing activity. We periodically review the personal data we hold to ensure that we are not retaining information beyond what is necessary, and we update our retention schedules in line with any changes to applicable law or regulatory guidance.

pk11 may update this Privacy Policy from time to time to reflect changes in our data practices, updates to Philippine privacy law, or improvements to our platform. When we make material changes to this policy, we will publish the updated version on this page with a revised effective date, and where appropriate we will notify you through your registered account. We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal information is being handled. Your continued use of the pk11 platform after any updates have been published constitutes your acceptance of the revised policy. If you have any questions about this Privacy Policy or about how your personal data is handled, please visit our FAQ page or contact the support team at the email address listed in the footer below.